Return Policy

You can return an item within 365 days of your purchase. That's it.

No rules. No nit-picking. We want you to be happy! :)

Just email with your order number to start the process.


If you decide you'd like a refund rather than a replacement, we will notify you when we receive your item to let you know the refund has been initiated. The money will be returned to your account in 5-10 business days. If you think your refund is missing, just get in touch, and we'll figure out what's wrong.

Return Shipping

To return an item, mail it to:

Sugu Toys
640 Glenoaks Blvd.
San Fernando, CA 91340

You are responsible for paying your own return shipping. If you're returning an expensive item, you might consider adding a tracking number to your shipment or buying insurance to protect yourself.

Additional Questions

If you have any questions or concerns about our return / refund policy, just let us know.